Documentation

Manage team members, agents, interviewers, reviewers, roles, and groups, along with their access permissions.

View, filter, and manage all leads in one place — track their stage, activity, and follow-ups end to end.

View and manage meetings, follow-ups, and scheduled events on a unified team calendar.

Connect third-party providers, ad platforms, chatbots, and payment gateways to sync data with the CRM.

Configure scoring rules to automatically rank leads by quality, so teams focus on the most promising ones first.

Build automated workflows that trigger actions on leads based on rules and events, with no manual effort.

Engage website visitors with an AI chatbot that captures enquiries and hands off conversations to your team.

Design enquiry forms, landing pages, and quick-add forms to capture leads directly from your website.

edMission's AI assistant — Buzz Copilot helps counsellors work leads faster in the CRM, and Buzz AI builders draft content across Admin.

Manage SMS, WhatsApp, Email, and IVR templates to reach leads across every channel from one place.

Create and manage custom data fields that capture the exact lead and application information your organization needs.

Run and track bulk operations — uploads, emails, SMS, WhatsApp, assignments, transfers, and downloads.

Create and manage discount coupons that can be applied to course fees and application payments.

Set up interview slots and let applicants self-book interview times through the student portal.